Frequently asked questions

Before you contact us, please read the frequently asked questions section. If you cannot find an answer to your question, please e-mail us at info@decorand.com, or call us at +36 24 526 888.

The opening hours of our Cash&Carry central store

We welcome our Partners with customer cards at our Decoration & Design wholesale store of 3,000 square meters, with a wide range of floral design accessories, decorative items and gifts!

To view our address and current opening hours, please click here.

Flora Hungaria Wholesale Flower Market

Besides our store at stand 507 of Flora Hungaria, we welcome our customers at our outlet store No. 33, and at our outdoors unit at the Placc. Our opening hours are the same as the Flora Hungaria Wholesale Flower Market’s.

Szeged Wholesale Flower Market

Our products have been available in South East Hungary since 2007! We welcome the resellers arriving from the region at the Szeged Wholesale Flower Market.
To view our opening hours, please click here.

Decoration & Design Kft. exclusively trades with resellers as a wholesale floral design accessory, decoration and gift supplier, so you must meet certain requirements to register.

We only serve retailers and wholesale Partners with one of the following activities as part of their main operation:

• flower trading, decoration
• special trading (gifts, interior design)
• retail trading
• event planning
• paper and stationery trading
• furniture and home textiles trading

You can register personally at our Decoration & Design Cash&Carry store (Szigetszentmiklós, Kántor út 5.), or online here.

If you have a registration at our wholesale Decoration & Design store, please do the following:

• Fill out the registration form, and provide the serial number of your CUSTOMER CARD (e.g. H09999).
• When your data has been reviewed, we will notify you via e-mail as soon as you can start online shopping.

If you are not one of our registered Partners:

• Fill out the registration form, leave the “Card number” field blank.
• Upload your operating license (if you have a store), your business registration, a specimen of your signature, and the certification of registration if you are self-employed.
• When your data has been reviewed, we will notify you via e-mail as soon as you can start online shopping.

Please note that the total amount of your first purchase must exceed net HUF 20,000. After that, you will be able to submit orders of any value.

If you forgot the password required to log in, please provide your e-mail address used for the registration here, so we can send you the information to request a new password.

If you can't login with the password received, or if you have not received the e-mail regarding the new password, please send us an e-mail to info@decorand.com, or call us at +36 24 526 888.

If you would like to change the password you registered with, you can do so at your Personal page / Personal data menu.

You can only change your company information (invoicing and delivery addresses, contact details, tax registration number, etc.) via our customer service center. Please also send your change request to info@decorand.com, and our colleagues will reply as soon as possible.

If you would like to change your e-mail address and/or phone number, you can do so at your Personal page / Personal data menu.

Our answer is basically yes. But there are cases when only a few pieces are available of the product, so it is no longer visible at the online store, however, you can still find the last of them on store shelves. So our offering is somewhat bigger at the wholesale store than at the online store.

Product prices are only visible for customers registered at our online store. This is why we recommend you to read through the conditions to register, and proceed with the online store registration; you will then be able to see your own, personal discounted prices after login.

You can purchase products as a registered partner. Please read the process and conditions of registration in the segment of our Frequently Asked Questions Registration.

The availability of products at our online store is real. So if there is a product left at the warehouses, its status will be “in stock”. In rare cases, it can happen that between the finalisation of an order and the preparation of the product, the product ordered online goes out of stock, so we won’t be able to provide the ordered quantity in full. We will always notify you in such cases. If the product is not in stock, but we can still order them, its status will be “available for order”.

The measurements are different per product type, but generally they are width x height x depth, or width x height, or diameter x height.

The pieces, rolls, packs, etc. of a product mean what is included in the package for the unit price. If you see S/2, S/5, S/10, etc. in the product name, it means how many pieces are included in the set sold (S/piece). In such cases, the price indicated always means the set price. If you see 2 or 3 different kinds of a product, then there are this many different kinds of the same product under the given item number. This might mean the number of types or color variations.

For example: one version of the dangling legs figure holds a heart, another holds a box. If you indicate your requested type in the comment field, we will do our best to put those types in your pack!

If you are a registered partner and you have further questions of a products besides its price and the parameters on the website, please email us at info@decorand.com, or call us at +36 24 526 888, referring to the item number.

If you are a registered user, please login to the online store.

If you are not, please read the section Registration / What are the steps of online registration? above, and proceed with the steps detailed there.

The process of shopping:

• Following your login, place the desired product(s) into your basket in the required quantity.
• You can review the products placed into your basket on the basket page. You can change product quantities and also delete items here.
• Click on the provide information button, select the delivery and payment methods, write all the extra information to our warehouse regarding your order, if any, then finalise your order.

You can find your active orders under Personal menu / Active orders..

After preparing your order, you will receive an e-mail notification in cases of local, store pickups, as well as in cases of courier delivery. In case of the latter, we will also forward the information related to deliveries, i.e. the bill of lading, which can be used to track the ordered products.

You can find your active orders under Personal menu / Active orders..

The order can only be modified as long as the order is being prepared. You can modify the delivery address, the payment and delivery methods, the quantity of the products, and you can also delete items on this interface until the time mentioned.

You can find your active orders under Personal menu / Active orders..

The order can only be modified as long as the order is being prepared. You can modify the delivery address, the payment and delivery methods, the quantity of the products, and you can also delete items on this interface until the time mentioned.

The moment you place your first product into your basket, a timer starts, showing how much longer you have until your basket is deleted.

The content of the basket is deleted every morning at 3 a.m.

Should you require more time to select the products, and you would like to save the accessories of which you would like to place an order at a later time, we recommend using the favorites option.

You can access the products you have marked as your favorite under the My favorites option of your Personal menu with a single click; from there you can place them into your basket.

You can provide your valid coupon code in the redeem coupon dropdown menu on your basket page below the order summary, then press the submit code button to validate.

If you submitted your order via the online store, and chose personal pickup at our store, you can pay with cash or debit card when picking up the products.

In case of deliveries, you can settle your order using a debit card (via the SimplePay system), or you can also pay the courier in cash. There is a gross HUF 390 cost of using the cash payment method, which amount is indicated on the invoice in a separate line.

We accept the following debit cards at our online store: MasterCard and Visa Classic (embossed cards), Maestro and Visa Electron (unembossed cards), American Express cards.

In case of online debit card payment, picking the order up is only possible after a successful payment.

The delivery costs depend on the product quantity ordered.
 

• The small parcel domestic delivery costs gross 1.890 HUF/order*, pallet delivery costs gross 14.590 HUF/pallet.
• The small parcel international delivery costs net 21 EUR/box**,pallet deliveries between 50-150 kg cost net 75 EUR/pallet***, between 150-250 kg net 110 EUR/pallet***, over 250 kg net 160 EUR/pallet***, over 320-400 kg net 195 EUR/pallet***.

*Delivery costs are per order for every order finalised at the online store. Deliveries might arrive is several boxes based on the product’s quantity and shape.

**Delivery costs are calculated per order up to 50 kgs for every order finalised at the online store. Deliveries might arrive is several boxes based on the product’s quantity and shape.

***Pallet deliveries are 80x120 cm EUR pallets of 170 cm maximum height. In every other case, an individual fee is calculated. We cannot facilitate the courier delivery of pallets weighing above 400 kg. Pallets above the weight of 400 kg need to be separated into multiple pallets.

The ordered products are packed in 24 hours, and are made available in case of store pickup (i.e. you can pick them up during the opening hours of the store), or are handed over to the courier in case of deliveries.

Domestic deliveries are carried out by Express One Hungary Kft. within 1-3 days from order placement. You will receive an e-mail notification about this.

Deliveries are made between 8 a.m. and 4 p.m. on working days in every region of Hungary. If the courier is unable to complete delivery, they will place a notification regarding the package. You will then be able to get information on the package by calling the phone number indicated.

In case of unsuccessful deliveries, the courier will try delivering again free of charge at a time agreed upon beforehand.

As a wholesale store, we are striving to provide undamaged products of impeccable quality in every case. It may happen, however, that the product or its package gets damaged during delivery, or there is a problem during the production process.

In case of home deliveries, please check the outside packaging of the delivery thoroughly in the presence of the courier. Should you note any damage, it is absolutely necessary to ask the courier to write an inspection report on the spot, and document the damage with photos. Please also check the state of the delivery/package contents immediately after picking it up.

If the product is damaged, does not work properly, or is missing some of its parts, please proceed with the steps mentioned above and file your complaint of the damage within 48 hours to info@decorand.com.