As a wholesale store, we are striving to provide undamaged products of impeccable quality in every case. It may happen, however, that the product or its package gets damaged during delivery, or there is a problem during the production process.
In case of home deliveries, please check the outside packaging of the delivery thoroughly in the presence of the courier. Should you note any damage, it is absolutely necessary to ask the courier to write an inspection report on the spot, and document the damage with photos.
Please also check the state of the delivery/package contents immediately after picking it up.
If the product is damaged, does not work properly, or is missing some of its parts, please proceed with the steps mentioned above and file your complaint of the damage within 48 hours to
info@decorand.com.